Document360 Review 2026 - AI Knowledge Base
Verified Sep 29, 2026 by Tooliverse Editorial
Document360 combines a powerful documentation editor with Eddy AI, an intelligent layer that writes, searches, and answers questions across your content. Trusted by McDonald's, NHS, and 150+ countries worth of teams.
How to Import OneNote into a Knowledge Base | Migrate to Document360
How AI Is Changing Documentation for Writers and Readers — Document360 AI Explained
Instantly ask questions and get intelligent answers with AI Mode.
Meet Eddy: Your AI assistant to Ask, Automate, Manage, and Write information.
Quickly generate AI-powered summaries for any document.
An advanced portal for content producers with state-of-the-art editing and analytics.
Get instant answers on integrating Document360 with various applications.
Centralize documentation for instant answers to customers and teams.
Quickly find support articles, setup guides, and FAQs with search and categories.
Document360 Review: Tooliverse Consensus
Based on 376 verified reviews across 4 platforms,
combined with Tooliverse's expert analysis
Document360 pairs a genuine Markdown editor with a WYSIWYG interface, letting technical writers and non-technical staff maintain the same knowledge base without compromise. Its Eddy AI search consistently draws praise for cutting how long users spend hunting for answers, and version control gives teams real confidence during major documentation overhauls. The tradeoffs surface around cost and customization: quote-based pricing can strain smaller budgets, and deep visual redesigns still require CSS and JavaScript know-how.
Bottom line: A top-tier knowledge base platform where Markdown flexibility meets genuinely useful AI search, though custom pricing and code-dependent customization can frustrate smaller teams.
Document360 | Key Specs
- Platforms
- Web, Chrome Extension, REST API
- Pricing Model
- Custom quote-based (no flat tiers) See plans
- Privacy/Data Use
- No training on customer content; customer-selectable datacenter region
- Security
- SOC 2 Type II, ISO 27001:2022, GDPR, SSO/SCIM See details
Wins
- •Provides a seamless Markdown and WYSIWYG editing experience for diverse teamsmentioned in 156 reviews
- •Features an advanced AI assistant that significantly reduces search time for usersmentioned in 134 reviews
- •Offers robust version control that simplifies tracking changes across documentationmentioned in 112 reviews
Watch-Outs
- •Pricing structure can be prohibitive for smaller teams or startupsmentioned in 62 reviews
- •Requires CSS and JavaScript knowledge for advanced layout and design changesmentioned in 48 reviews
- •Occasional performance lag occurs when handling exceptionally large documentation setsmentioned in 35 reviews
Document360 Features 2026
AI Chatbot (Eddy)
Connects your knowledge base, website, FAQs, files, and support tickets to give users accurate, cited answers from one unified conversation, 24/7.
AI Writing Agent
Upload a video, audio, file, or prompt and Eddy AI turns it into structured, media-rich, SEO-ready documentation inside the editor.
MCP Server
Connects your knowledge base to Claude, ChatGPT, Copilot and other AI assistants via the Model Context Protocol so they answer from live, current docs instead of stale information.
AI Search
Reads the intent behind a query and returns a direct, cited answer synthesized from your articles, with sources one click away rather than just hyperlinks.
Document360 User Reviews
Selected Reviews
"The Eddy AI search has transformed how our customers find answers. It's like having a 24/7 support agent that actually knows the product."
"I love the versioning system. Being able to roll back to a specific draft from three months ago saved us during a major update."
"Great platform, but the jump in price between the basic and professional tiers is quite significant for a small company."
More from the Community
"Migration from our old Confluence setup was painless. The import tools handled our complex formatting better than expected."
"Document360 is solid for technical writing. The Markdown support is the best I've seen in a SaaS knowledge base."
"The editor is intuitive, but we've seen some lag when working on very long articles with lots of embedded media. It's not a dealbreaker, but it definitely slows down the workflow when we are doing major documentation overhauls."
"The analytics dashboard gives us clear insights into what our users are searching for, which helps us prioritize new content."
"Customizing the landing page was harder than I thought. You really need to know your CSS to make it look unique. I spent hours trying to get the header to align correctly with our brand guidelines."
"Migration from our old Confluence setup was painless. The import tools handled our complex formatting better than expected."
"Document360 is solid for technical writing. The Markdown support is the best I've seen in a SaaS knowledge base."
"The editor is intuitive, but we've seen some lag when working on very long articles with lots of embedded media. It's not a dealbreaker, but it definitely slows down the workflow when we are doing major documentation overhauls."
"The analytics dashboard gives us clear insights into what our users are searching for, which helps us prioritize new content."
"Customizing the landing page was harder than I thought. You really need to know your CSS to make it look unique. I spent hours trying to get the header to align correctly with our brand guidelines."
"We use it for internal docs and the permission management is granular enough for our security requirements."
"The API is robust. We've managed to automate several parts of our documentation workflow without much friction."
"Support is responsive, but sometimes the initial bot interaction is a bit frustrating before getting to a human."
"The search functionality is top-notch. Even without the AI features, the indexing is fast and accurate."
"We use it for internal docs and the permission management is granular enough for our security requirements."
"The API is robust. We've managed to automate several parts of our documentation workflow without much friction."
"Support is responsive, but sometimes the initial bot interaction is a bit frustrating before getting to a human."
"The search functionality is top-notch. Even without the AI features, the indexing is fast and accurate."
Document360 Pricing 2026
Document360 skips published tiers entirely, so every quote is custom, built from team accounts, workspaces, languages, and which AI features you need. Eddy AI's writing agent, search, and MCP Server come standard on every quote, so the real decision is whether to add the AI Chatbot for ticket deflection or the AI Premium Suite for video and demo creation. Start with the 14-day trial before that sales call.
Document360 In-Depth Review 2026
Document360 is an AI-powered knowledge base platform built around this exact tension, pairing a genuine Markdown editor with a WYSIWYG interface so writers and non-writers can work side by side. Its Eddy AI layer goes further, drafting documentation from prompts or video walkthroughs and answering reader questions with cited, grounded responses pulled straight from your own content, never from a public model trained on someone else's data.
What It's Like Day-to-Day
The editing experience is where Document360 earns its reputation. Technical writers get proper Markdown, live Mermaid diagrams, and an API robust enough that one Product Hunt reviewer said they'd "automated several parts of our documentation workflow without much friction." Meanwhile, product managers and support staff who don't want to think about syntax can toggle into WYSIWYG mode and get the same polished output. It's the rare editor that doesn't force a compromise between power and accessibility, which is likely why 156 reviews single it out as a standout strength.
Eddy AI is the second half of the daily experience, and it changes how people actually interact with the knowledge base.
Document360 Security & Compliance
Verified Compliance
- SOC 2 Type II
- ISO 27001:2022
- GDPR Compliant
Security Features
- AES 256-bit encryption at rest
- TLS 1.2 encryption in transit
- SSO (SAML, JWT, OpenID)
- SCIM user provisioning
- IP restriction
- Role-based access control
- DDoS protection
Privacy Commitments
- Customer content stays grounded in the customer's own knowledge base and is never used to train public models
- Customers can choose their datacenter region for data residency compliance
Document360: Frequently Asked Questions (FAQs)
How much does Document360 cost?
Document360 uses custom, quote-based pricing rather than flat published tiers. The price depends on six factors: team accounts (editors and reviewers), workspaces, languages, SSO and security needs, the knowledge base privacy model (public, private, or mixed), and AI Premium Suite usage.
Does Document360 offer a free trial?
Yes, Document360 offers a 14-day free trial that lets you explore every feature to see how it fits your needs before choosing a plan. You can also book a walkthrough with an expert at any point during the trial.
What happens when my free trial expires?
You need to contact the Document360 team for a customized pricing plan that fits your organization's needs, since there are no fixed public tiers.
What is included in Document360's AI features (Eddy AI)?
Eddy AI is included as standard on every quote and covers the AI Writing Agent, AI content and FAQ creation, AI Search and Answer, the MCP Server, automatic glossary generation, and duplicate content detection. The AI Premium Suite (screen capture, step-by-step guides, interactive demos, video recording) and the AI Chatbot are separate paid add-ons.
Document360 Integrations
| Zendesk | Freshdesk | Intercom |
| Gorgias | Drift | Slack |
| Microsoft Teams | Salesforce | GitHub |
| Google Analytics | Google Tag Manager | Mixpanel |
| Hotjar | Heap | Amplitude |
| Segment | Fullstory | LiveChat |
| Zapier | Make | Crowdin |
| Chrome | Freshmarketer | Optimize |
| VWO | Zoho PageSense | Disqus |
| Commento | Claude | ChatGPT |
| Gemini | Copilot |
Document360: Verified Data Sheet
| # | Label | Data Point |
|---|---|---|
| [1] | Document360 Consensus: 9.22/10 | Document360 is one of the highest-rated AI support tools in the Tooliverse index, with a consensus score of 9.22/10 across 376 verified reviews. |
| [2] | What is Document360 | Document360, founded in 2017 and headquartered in London under parent company Kovai.co, is a SOC 2 Type II and ISO 27001 certified AI-powered knowledge base platform featuring Eddy AI. It's used by 150+ countries worth of businesses including McDonald's and NHS, rated 4.7/5 across 3,000+ reviews, with custom quote-based pricing. |
| [3] | Tooliverse Consensus on Document360 | Document360 pairs a genuine Markdown editor with a WYSIWYG interface, letting technical writers and non-technical staff maintain the same knowledge base without compromise. Its Eddy AI search consistently draws praise for cutting how long users spend hunting for answers, and version control gives teams real confidence during major documentation overhauls. The tradeoffs surface around cost and customization: quote-based pricing can strain smaller budgets, and deep visual redesigns still require CSS and JavaScript know-how. |
| [4] | Document360 Verdict | Document360 bottom line: A top-tier knowledge base platform where Markdown flexibility meets genuinely useful AI search, though custom pricing and code-dependent customization can frustrate smaller teams. |
| [5] | Dual Markdown/WYSIWYG editor | Document360 provides a seamless Markdown and WYSIWYG editing experience that serves both technical and non-technical teams, a strength cited in 156 user reviews. |
| [6] | Eddy AI reduces search time | Document360's Eddy AI assistant significantly cuts down the time users spend searching for answers, a benefit confirmed by 134 user reviews. |
| [7] | Robust version control | Document360 includes robust version control that simplifies tracking changes across documentation, with 112 user reviews praising the ability to roll back to earlier drafts. |
| [8] | Deep brand customization | Document360 enables deep brand customization so documentation sites can match a company's identity, a capability noted in 98 user reviews. |
| [9] | Pricing steep for small teams | Document360's custom quote-based pricing structure can be prohibitive for smaller teams or startups, a concern raised in 62 user reviews. |
| [10] | Needs CSS/JS for deep customization | Document360 requires CSS and JavaScript knowledge to make advanced layout and design changes, a limitation reported in 48 user reviews. |
| [11] | Privacy: Customer content stays grounded in the customer's own knowledge base and is never used to train public models | Document360 privacy protections include Customer content stays grounded in the customer's own knowledge base and is never used to train public models and Customers can choose their datacenter region for data residency compliance. |
| [12] | Enterprise: AES 256-bit encryption at rest | Document360 secures data with AES 256-bit encryption at rest, TLS 1.2 encryption in transit, and SSO (SAML, JWT, OpenID) for enterprise access control. |
| [13] | AI search acts like 24/7 support | Document360 users say its Eddy AI search "transformed how our customers find answers," comparing it to having a 24/7 support agent that actually knows the product. |
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